DEDICATED LAWYER SUPPORT
Effective collaboration begins with clear and timely communication.
At Cepal, we offer a dedicated support channel for legal professionals, backed by a specialized team that handles every request with efficiency, professionalism, and the utmost confidentiality.
LAWYERS
Support & Communication
At Cepal, we recognise the vital role of legal representatives in the effective management of each case. For this reason, we provide a dedicated support channel for lawyers, staffed by specialised representatives to ensure that every request is handled promptly, confidentially, and responsibly.
QUICK GUIDE
Where to direct your request
Authorisation
Issue an authorisation through Gov.gr («Issue Authorisation») or, alternatively, use the relevant authorisation template, certified by a Public Authority or Citizen Service Centre (KEP) and send it to exousiodotiseis@cepal.gr.
Settlement / Debt Restructuring Request
Submit your request via our online form or by email at lawyersupport@cepal.gr, together with the debtor’s financial information.
Other Requests
For general information, certificates, or communication regarding court scheduling, use the online form or send your request to lawyersupport@cepal.gr.
METHODS OF SERVICE
Dedicated Lawyer Support Channel
For lawyers representing debtors, we provide dedicated communication channels, separate from our general customer service. Choose the option that works best for you and one of our specialist representatives will handle your request.
Contact via Email
Send your request to lawyersupport@cepal.gr, the dedicated email address we have created exclusively for lawyer support.
To ensure faster processing, download and complete the Lawyer Request Form and attach it to your email. This enables your request to be routed directly to the appropriate representative.
Online Request Submission
Submit your request online quickly and securely. Once submitted, our team will register it and forward it to the appropriate representative for processing.
ONLINE REQUESY FORM
Submit the request online
Submit your request online, without waiting. Once submitted, your request is automatically routed to the appropriate representative.
- Settlement / Debt Restructuring Request
- General Information / Certificates / Documents (types: Debt Certificate · Paid off Certificate · Certificate of payments fulfillment under Article 8 or Article 9 of Law 3869 · Payment Certificate · Loan account analysis · Installment Contract Copy
- Communication with Legal Counsel regarding Court Scheduling
First NameLast Name · Bar Association Registration Number · Contact Telephone Number · Email Address
First Name · Last Name · Residential Address · Tax Identification Number (TIN) · Portfolio · Contract Number
Please provide a detailed description of your request.
Valid Authorisation (YES / NO) · Supporting Documents
If no valid authorisation has been submitted, we may receive your request; however, we will not be able to disclose any information regarding the debt until a valid authorisation has been provided. For more information, please refer to the FAQ «Where do I submit an authorisation?»
For Settlement / Debt Restructuring requests, please attach the debtor’S financial information.
Frequently asked questions:
Useful answers to frequently asked questions
Here you can find information on authorisation and representation, management of inheritance cases and how to submit complaints.
How do I establish my legal capacity as the debtor's representative?
To act on behalf of a debtor, you must submit a valid authorisation or power of attorney explicitly referring to Cepal and clearly specifying the actions you are authorised to perform on behalf of your client.
Where do I submit an authorisation?
You may issue an authorisation electronically through Gov.gr («Authorisation») or use the authorisation template certified by a Public Authority or Citizen Service Centre (KEP).
Submit the authorisation to exousiodotiseis@cepal.gr or through the e-Cepal portal.
How can I submit a request?
You may submit your request through any of the following channels:
- Online Request Form
- e-Cepal Portal (acting as a debtor’s representative without registration)
- Telephone: +30 213 088 6600 (option #9)
- Email: lawyersupport@cepal.gr
- In person (no appointment required)
Telephone Support through the myEGDIXlive Platform
For exceptional communication cases between lawyers and Financial Institutions, the General Secretariat for Private Debt Management offers access to the myEGDIXlive platform through the service «General Debt Management Information». Through this service, communication issues are recorded and subsequently forwarded by email to the relevant Financial Institution.
When booking an appointment through Gov.gr, lawyers are required to complete the «Brief Description» field, providing both their contact details and a summary of their request.
Required Documents & Legal Capacity of Heirs (Deceased Debtor)
When the debtor has passed away, the following documents are required to obtain information regarding the debt and to establish the heirs’ legal capacity.
Documents Required to Obtain Information
- Death Certificate
- Next of Kin Certificate
- Signed request from one of the persons listed in the Next of Kin Certificate
Documents Establishing Legal Capacity
- Death Certificate
- Next of Kin Certificate
- Signed request from one of the persons listed in the Next of Kin Certificate
- Certificate of Acceptance / Disclaimer of Inheritance
- Certificate regarding the publication (or non-publication) of a Will
- Certificate confirming that inheritance rights and the validity of the Will are not under legal dispute
- Where a Will exists:
- Minutes of publication of the Will
- Court decision declaring the Will legally valid (where applicable)
Please send all supporting documents to lawyersupport@cepal.gr
Note: All certificates must have been issued within the last three months.
Out-of-Court Debt Settlement Mechanism (Law 4738/2020)
You may submit an application under the Out-of-Court Debt Settlement Mechanism to regulate all outstanding debts owed to Financial Institutions and the Greek State. The framework offers improved debt write-off rates and a fixed interest rate for the first three years.
Applications are submitted electronically through the official Out-of-Court Debt Settlement Platform using TAXISnet credentials. As the servicer managing the claims, Cepal participates in this process.
Complaints & Objections
If you wish to submit a complaint or objection, you may use one of the following channels:
- e-Cepal Portal (without registration)
- Email: contact@cepal.gr
- Postal Mail: 348 Syngrou Avenue Kallithea, 17674 Greece
- Telephone: +30 213 088 6600, Monday–Friday, 09:00–18:00
Upon receiving your complaint, our team will acknowledge its receipt. Should any additional information or clarification be required, one of our representatives will contact you promptly. Once the evaluation has been completed, you will receive a written response within the applicable response timeframe.
