DEBT ARRANGEMENTS AND SERVICING
Easy and personalised solutions for settling your debts, with transparency and respect at every step
DEBT ARRANGEMENTS AND SERVICING
Information, Search and Confirmation of Debts
Cepal is constantly developing and enriching the information tools available to you, so that you can get a comprehensive overview, quickly and easily, of the amount of your debt, your loan instalments and your arrears status.
Register now for e-Cepal, our modern digital platform that allows you to monitor and manage your loan obligations easily, quickly and securely 24 hours a day, 7 days a week.
Call our new automated telephone service portal and select ‘Information regarding my debt’ to get the details you need.
You can issue the certificate for your existing monetary debts to all financial institutions, the state and social security institutions with a single click on the gov.gr platform, and using your Taxisnet credentials.
Cepal Hellas immediately updates this online platform with the required data for the issuance of the debt certificate, supporting the actions of the General Secretariat for Financial Sector and Private Debt Administration of the Ministry of National Economy and Finance to ensure borrowers are kept seamlessly informed.
Debt Settlement Request
Contact us and discuss with our specialised staff the possibilities of including your debt in one of our restructuring programmes. These products fully cover your debt arrangement needs, with or without collateral.
Schedule an appointment with our associates, provide the necessary identification and financial information and review the most suitable solution for you.
Alternatively, call the service portal and select “I want to settle”. A representative will contact you within the next few days to discuss the possibility of settling your debt.
If you agree to one of the available arrangement plans, the process will be completed immediately – and, if you wish, it can also be completed digitally through our new digital signature service for contract documents.
Service and requests
Following the settlement of your debt, you can contact us with any requests or queries you may have.
For better and faster service, you can register on e-Cepal to easily request statements, access your loan file, and enjoy digital services related to the servicing of your debt. For more information, please visit our information page.
Mediation (Law 4640/2019)
At Cepal we support the mediation process to find a solution with debtors, in accordance with Law 4640/2019, as our common goal is to reach a mutually acceptable solution, avoiding the judicial route, which is a time-consuming and costly process.
You can choose a mediator certified by the Ministry of Justice, who acts independently, neutrally and impartially, wishing to facilitate the negotiation.
To join the mediation process, you can submit a request to mediation@cepal.gr.
Alternatively, you can contact the Hellenic Financial Mediation Centre at fin-adr@hobis.gr
If a bilateral debt restructuring agreement with the state and social security institutions has been concluded under the Out-of-Court Workout (OCW) mechanism, you have the right to submit a request for mediation via the platform, in accordance with the current legal framework.
Loans in Swiss Francs (Law 5264/2025) – Conversion to Euros
More specifically, the Law concerns loans granted by financing institutions (banks and loan servicers) and can be applied to both performing and overdue loans, including those that are more than 90 days past due.
Under the current framework, loans that are performing or up to 90 days overdue may be converted from Swiss francs to Euros under favourable terms regarding the exchange rate. The specific conversion criteria are determined based on the debtors’ financial and asset data, as shown in a relevant certificate issued via the GSFS-PDA (EGDIX) platform. It is noted that this conversion is not considered a restructuring, although there is the option of extending the loan duration by up to 5 years under certain conditions.
DEBT ARRANGEMENTS
OCW Debt Settlement
If you owe debts to more than one servicer, the Out-of-Court Debt Settlement Mechanism is an immediate and efficient online procedure, without the need for court action.
The Out-of-Court Debt Settlement Mechanism is a comprehensive and viable solution for individuals, businesses and self-employed persons, and is particularly useful in cases of debtors with a wide spread of debts to different creditors and high debts to the State and Social Security institutions.
Through it, you can settle debts owed to institutional creditors, including financial institutions (banks and loan servicers), the State (AADE) and Social Security institutions (EFKA/KEAO). You can also settle debts owed to third parties collected by the tax administration (e.g. debts owed to municipalities that are established and collected through AADE).
In particular, for debts to the State and Social Security institutions, the out-of-court settlement offers particularly favourable repayment terms as detailed below:
Possibility of repayment up to 240 instalments, offering flexibility and financial comfort.
Fixed interest rate of 3% for predictable monthly instalments, with no risk of increases.
Up to 75% on the basic debt, up to 85% on the surcharges for overdue debts to AADE and e-EFKA and up to 95% on AADE fines
Abolition of the prepayment penalty for debts to the state under the out-of-court mechanism (in bilateral arrangements)
If a settlement of debts to the state is achieved through the out-of-court settlement and the first instalment is paid, the customer has the right to apply for a tax and insurance clearance certificate (for property transfers, etc.).
Wishing to provide you with the best possible service, at Cepal Hellas we have created a specialised team to manage settlements related to the Out-of-Court Debt Settlement Mechanism (OCW). For more information about the Out of Court Debt Settlement Mechanism, you can contact our team via email at: ocw_unit@cepal.gr
DEBT ARRANGEMENTS
Regulation under the Code of Conduct (Law 4224/2013)
At Cepal Hellas we attach great importance to creating a relationship of trust with you. We systematically seek flexible and effective solutions, adhering with absolute responsibility to all the principles of the Code of Conduct and contributing to the facilitation of debtors who find it difficult to meet their financial obligations.
For this reason, we provide you with immediate and clear information on solutions for the restructuring or final settlement of debts in arrears, taking into account your individual possibilities and specific circumstances.
We apply and strictly follow the Code of Conduct of Law 4224/2013, which was adopted in 2014 by the Bank of Greece, came into effect on 31 December 2014 and, subsequently, revised pursuant to Decision No. 392/1/31.05.2021 of the Credit and Insurance Matters Committee (Government Gazette, Issue B, 2411/07.06.2021).
In order to implement the Code more effectively and ensure full compliance, we have established a specialised team to manage Code of Conduct applications.
Please refer to the Code of Conduct notice we have sent you.
Enter the digital platform of the Code of Conduct through the Unified Digital Portal of the Public Administration (gov.gr). Select “Property and Taxation” > “Debt Management” > “Code of Conduct “ and submit your request by selecting the “Create New Request” field and providing the data and information requested.
Submit separate requests for each portfolio to which your debt belongs.
The specialised team will review your request and send you our proposal for the settlement of your debt in accordance with the Code of Conduct.
Through the platform, you will have the opportunity to select or reject the settlement proposal we have sent you. We will then contact you to complete the process.
Finally, we will inform you of the outcome of the Arrears Resolution Process (ARP), as well as your classification as a Cooperative or Non-Cooperative Borrower.
For more information on the Code of Conduct Arrears Resolution Process (ARP), and to access our forms and brochure, click here:
DEBT ARRANGEMENTS
Reduced Rate Reward
Program "Euribor Freeze"
At Cepal, we believe in working with our clients and in the essence of a deeper understanding of their needs. For this reason, we design actions and reward programmes for debtors, wishing to strengthen consistency by offering additional incentives.
The objectives, content, scope, as well as the terms and conditions of participation (inclusion criteria, duration, etc.) in each of them are determined according to the type of the respective programme, and are communicated separately, as the case may be.
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Economic developments such as interest rate increases by the European Central Bank, have brought significant changes in the management of loan obligations. In response to these challenges, in December 2022 we launched a reward programme, offering consistent borrowers (up to 90 days past due) of certain portfolios a reduced base rate for 12 months on Euribor/Libor/ECB floating rate contracts. Closely monitoring the conditions and developments in the money and capital markets, this programme has been renewed repeatedly – confirming our commitment to stand by our borrowers at every juncture.
Programme Progress
- 12/2022 – 12/2023: reduced base rate 0.6% – In 12/2022 Euribor 3m was ~2%
- 1/2024 – 7/2024: reduced base rate 1.5% – In 6/2024 Euribor 3m was ~ 3.6%
- 7/2024 – 12/2024: reduced base rate 2.5% – On 12/2024 Euribor 3m was ~ 3.2%
Continuing our systematic effort to be by your side, at all times, from February 2023, a reduced base rate applies to all new arrangements for the first 5 years of the total repayment term. The specific reward programme is reviewed periodically, taking into account market developments and the fluctuation of Euribor, ensuring its flexibility and continued adaptation to current conditions
In particular:
- 2/2023-9/2023 : reduced base rate 0.6%
- 10/2023-3/2024: reduced base rate 1.5%
- 3/2024-6/2024 : reduced base rate 2%
- From 7/2024: reduced base rate 2.5%
Deeply believing that every challenge is an important opportunity for growth and progress, we are here to face these challenges together – offering the support and flexibility you need.
CONTACT
Get in touch with us:
Available Ways
We are always here to give you the support you need and make sure to provide the best possible service.
