Complaint Submission Procedure

Cepal is a company which specializes in providing servicing management for loan and credit receivables, regulated by the Bank of Greece according to the Law 4354/2015.

With respect for our clients and borrowers, our priority is to ensure efficiency and transparency across all procedures together with beneficial servicing solutions.

In case you have not received the appropriate quality of services in the context of our responsibilities and obligations, or you want to express your dissatisfaction regarding the services provided by our company, please do not hesitate to submit your written complaint, by printing and mailing the Complaint Submission form, using one of the following ways of submission:

Ways of submission:

• By e-mail: contact@cepal.gr
• By phone: (+30) 2130 886600
• By Fax: (+30) 2130887787
• By mail:
  

  	CEPAL HELLAS
  	209 – 211, Syngrou Avenue,
  	171 21, Nea Smirni
  	C/o: Customer Care Unit

Complaint processing procedure

• We will contact you in case we need further clarifications or additional information on your request.
• We will review your request and reply to you in written, within the regulatory time framework of 45 calendar days.
• Upon receipt of your request, you will receive an acknowledgment letter.
• You will be informed in written, in case we need more time to review and respond to your request.

Privacy Policy

Cepal’s commitment is to respect and protect the privacy of each debtor, in accordance with the Regulation (EU) 2016/679 of the European Parliament on the protection of natural persons regarding the processing of personal data.

For information regarding CEPAL’s policy for the collection and processing of personal data, you may refer to the POLICY FOR PROTECTION OF PERSONAL DATA which is available in our Website.

If you are not satisfied from our response to your request, you have the right to address to the following institutions:

Consumer Ombudsman

144, Alexandras Avenue, 11471 Athens, Greece

Τel.: (+30) 210 6460862, (+30) 210 6460814, (+30) 210 6460612, (+30) 210 6460734, (+30) 210 6460458

Fax: (+30) 210 6460414

Email: http://www.synigoroskatanaloti.gr/

Ministry of Development and Investments General Secretariat for Commerce and Consumer Protection

Kaningos Sqr., 10181, Athens, Greece

Tel.: 1520

Fax: (+30) 210 3843549

E-mail: http://www.1520@efpolis.gr

Hellenic Financial Ombudsman

1, Massalias Str., 10680 Athens, Greece

Tel: 10440 ή (+30) 2103376700

Fax: (+30) 2103238821

E-mail: info@hobis.gr